Thank you for shopping at Haven Mart. We want you to have a satisfying shopping experience, and that includes our return policy. Please read the following information carefully to understand how returns are handled:
1. **Eligibility:**
- You have 5 days from the date of delivery to initiate a return.
- To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
2. **Initiating a Return:**
- To start a return, please contact our customer support team with your order number and details.
- We will guide you through the return process and provide you with a return authorization, if applicable.
3. **Return Shipping:**
- Depending on the reason for the return, you may be responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure your return reaches us.
4. **Refund Process:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5 business days.
5. **Exchanges:**
- If you wish to exchange an item, please follow the return process and specify the desired replacement item.
- Exchanges are subject to availability.
6. **Non-Returnable Items:**
- Some items, such as perishables, gift cards, and personalized products, are non-returnable.
7. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately with photos and details.
- We will provide instructions for returning the item or arranging for a replacement.
8. **Cancellations:**
- If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once shipped, standard return policies apply.
9. **Contact Us:**
- If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team.
Please note that our return policy is designed to ensure fairness and clarity for both parties involved. We appreciate your understanding and cooperation. Your satisfaction is our priority at Haven Mart.
